Informativa sui rimborsi

Our Approach to Returns At Velvetica, every piece is uniquely handcrafted with care. Due to the exclusive nature of our collection, all international sales are considered final. We do not offer returns or exchanges for change of mind.

Damages and Issues Your satisfaction is our priority. While we inspect every item before shipping, mistakes can rarely happen.

• When to Contact Us: Please inspect your order upon reception. If you believe you have received a defective item, a damaged product, or the wrong size/color, please contact us immediately.

• Eligibility: To be eligible for a return in these specific cases, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return If you encounter an issue mentioned above, please email us at Velvetica1@hotmail.com.

• Important: Please do not send items back to us without first requesting a return, as they cannot be accepted or processed.

• The Process: If your return request is accepted, we will provide you with detailed instructions on how and where to send your package.

Refunds Once we’ve received and inspected your return, we will notify you regarding the approval of your refund.

• Approval: If approved, you’ll be automatically refunded on your original payment method.

• Timing: Please allow up to 10 business days for the refund to be processed. Remember that it can take some time for your bank or credit card company to post the refund to your account.

Exceptions / Non-returnable Items Please note that we cannot accept returns on sale items or gift cards.

Contact Us For any return questions or concerns, you can always reach out to us at Velvetica1@hotmail.com. We are here to help!